Crisis Management

CRISIS MANAGEMENT

Rowland has long been helping organisations to build, protect and recover their reputations. We have learned there is more to responding to a crisis than just dealing with issues as they arise. Equally, if you have taken the time to write a plan, it is of little value if it just sits on the shelf. To be truly prepared for a crisis you need to do everything you can to ensure your people, assets and information are resilient.

Our specialist Crisis Management practice brings together consultants with communication, government, commercial and military experience. Through this expertise, we offer a market-leading range of services to prepare for and recover from a crisis and address action in relation to leadership, operations, resources, systems and communication.

Our advice is based on a true understanding of your operating environment and the specific risks associated with it. This means our strategies are tailored to your distinct objectives and risk profile and our plans are realistic, relevant and practical.

Comprehensive crisis management manuals which comply with Australian Standards and regulatory requirements are a key component of our strategies. However they are, in reality, a tool. The real value comes in having an organisation proficient in using this tool. It is why we place a lot of emphasis on building genuine crisis management capability.

We build capability for individuals and teams so that when a crisis occurs, they can move quickly to action. The benefit comes in both the effectiveness of the response and the ability of the organisation to recover.
Building this capability begins with the collaborative approach we take to developing crisis strategies and is reinforced through testing environments ranging from desktop exercises to full mock crisis scenarios.

We also offer a unique way of building awareness of the importance of disciplined management and decision-making in a crisis through Shockwave™. This applies game theory to help businesses gain a dynamic understanding of some of the key issues in a crisis, and has been successfully rolled out at more than 150 sites across Australia.

Overall, our approach to crisis management has been successfully applied with clients representing a broad range of industry sectors including mining, energy, construction, finance, transport, infrastructure, services, property, education and government.

Prevent and prepare

System, communication and reputation audits
Strategic risk management
Scenario-based risk and crisis planning
Issues management systems
Crisis management, crisis communication and emergency response plans
Business continuity planning and management
Documentation publishing including digital solutions
Individual and team training
Shockwave™
Testing crisis and business continuity management capability: desktops, half day and full day mock exercises and alternate site testing