Community expectations and engagement — putting the local in a global pandemic
December 1, 2020 – By Rowland
During COVID-19, Australians across the country have rallied together to support their neighbours, becoming increasingly protective of their patch. While the pandemic has significantly impacted our ability to engage with communities in traditional ways, community expectation is at an all-time high — with people feeling they not only have a right to be heard, but… Read More
Getting ahead of the curve: managing brand in a crisis
October 23, 2020 – By Rowland
On the path to finding purpose in today’s chaotic business landscape, it’s never been so important for companies to return to what they know best — their core beliefs. Harnessing the power of authenticity and staying true to brand values is not only pertinent in driving operational decision making, but has proven crucial in cementing… Read More
Queensland looking at 93 by-elections
October 15, 2020 – By Rowland
Queenslanders will go to the polls on Saturday 31 October in one of the most interesting state elections in recent memory, in the midst of the first economic recession in nearly 30 years and a global pandemic. With the successful party taking power for the state’s first fixed four-year term in which to implement their… Read More
NEVER WASTE A CRISIS: Navigating organisational change and transformation
September 18, 2020 – By Rowland
The COVID-19 pandemic has been a catalyst for transformation and organisational change. Companies with clear purpose and vision, backed by business strategy and open communication are earning the trust of their stakeholders and moving ahead, while others are scrambling to keep pace. Our series of Corporate Affairs webinars are proving the value of communication during… Read More
Digital evolution in a post-COVID world
August 21, 2020 – By Rowland
While many organisations have kept a cautious eye on the concept of digital transformation for some time — perhaps making incremental improvements between tending to initiatives considered to be more pressing — it’s safe to say COVID-19 has been effective in dragging many digital laggards kicking and screaming into the 21st century. What the pandemic… Read More
Brand and marketing through a crisis — promote the wins, you’ve earned it
August 7, 2020 – By Emily Samuels, Consultant
In our previous Brand and Marketing Through a Crisis article, we explored the importance of businesses leveraging their owned channels during the pandemic. Just as critical in supporting a brand’s story are earned and paid channels. But are these crucial functions getting pushed aside in the current environment? Here’s why now might be exactly the… Read More
Brand and marketing through a crisis — taking ownership of your owned channels
August 7, 2020 – By Emily Samuels, Consultant
The world of COVID-19 has opened brands’ eyes to interesting and new territory as they get a glimpse of the light at the other side of the recovery tunnel. But which brands will emerge stronger than before? Times like these put a spotlight on those who choose to stand out and stay proactive through their… Read More
Growing your business through free publicity
July 21, 2020 – By Rowland
In the current COVID-19 media landscape, it has become increasingly difficult to navigate “free publicity”. Not only has the pandemic dominated the content we see, but the economic crisis has also resulted in job cuts, meaning less journalists on the ground — less resources to take photos, conduct interviews and write stories. Yet our media… Read More
COVID-19: A new wave of digital disruption or a new normal?
July 13, 2020 – By Rowland
COVID-19 is transforming businesses at a rapid pace. Not only has it contracted the transformation process, but it has firmly placed organisations into two categories — those who have been dragged into the adoption of a more digital approach kicking and screaming, and those who have welcomed digitisation and innovation with open arms. As a… Read More
Communication culture: Momentum and legacy in the post-COVID business environment
June 30, 2020 – By Janet Houen, Group Manager - Organisational and Change Communication, and Emily Wood, Director
With the initial economic shock of the COVID-19 pandemic behind us, the task of rebuilding businesses and the economy is now high on the agenda — for organisations and government alike. We are all acutely aware that the enforced change of the past months has brought uncertainty and accelerated adaptability in equal measure, with communication… Read More