Rowland 24/7 crisis response

Published on
April 4, 2014

At Rowland, we know issues and crises can occur any time of the day or night, and we know what to do when they do occur.

The question is, do you?

Do you have in place the right team to manage intense media scrutiny? Does your team think about and understand the impact of operational actions on your corporate reputation? Do you have in place critical business continuity processes to get your business up and running as soon as possible after the disruption? And what about dealing with the raft of other stakeholders that influence your business such as local community members, regulators, investors, and industry bodies?

Our team — ranging from strategic communication professionals, organisational specialists and experts in issues, crisis, disaster and business continuity management, through to journalists and social media practitioners — knows what it takes to manage reputation. We know how to reach the right stakeholders to tell your side of the story, interface with management and other advisers, provide effective coordination and management of response operations, and transition your organisation back to normal operations as quickly as possible.

We also know it’s all in the timing — the sooner you call us, the more we can do to help. We are on call 24 hours a day, 365 days a year.

For more than 20 years we have worked alongside our clients as they have dealt with some of the most impactful issues and crises you could imagine, such as on-site fatalities and injuries, product tampering and recalls, employee misdemeanours, industrial espionage, sexual misconduct, environmental disasters … and many others.

Our clients call us because they trust us to manage their reputation in the short-term and maintain their longer-term license to operate. They know our people can mobilise immediately anywhere in Australia or overseas to meet their needs.

Our blended team of communication and operational experts can provide:

  • investigation support
  • Response Team advice and facilitation
  • immediate on-site media management and response
  • media and social media management and response support
  • government and investor relations advice
  • post-crisis debrief facilitation
  • reputation recovery strategy development and implementation.

Call us when the crisis hits — or, better still, beforehand so you’re prepared. We’ve been doing this for more than 20 years. We have the experience, expertise and processes to help.

For more information, please contact Al Armstrong, Senior Group Manager Risk Services on (07) 3229 4499 or