Jo Osborne - Rowland

Jo Osborne

General Manager

Jo’s expertise lies in helping achieve corporate and business objectives through targeted and strategic communication that deliver’s successful outcomes for clients and their stakeholders.

Jo’s significant experience spans the private and public sectors, local and State Government and government owned corporations. She has an in-depth knowledge of a diverse range of industries including infrastructure, mining, energy and resources, health, professional services and not-for-profit.

Jo has developed and managed qualitative and quantitative research projects for clients seeking to understand stakeholder perceptions, their position in the market place, expand into new markets, and develop targeted positioning and marketing strategies.

She is adept at developing research tools such as interview, telephone survey and focus group questions, synthesising findings, and identifying research themes. She produces research reports that provide critical insights, examples, recommendations, and help inform business planning and communication strategies.

Jo’s experience includes qualitative and quantitative research for large social infrastructure projects including the Queensland Children’s Hospital, Northbank, and Mackay Base Hospital Redevelopment. She has also recently undertaken qualitative research for Esri Australia and Donald Cant Watts Corke.

Jo believes communication is critical to business success. Targeted, effective communication is one of the pillars of any successful business or project, akin to strong financial management and human resource policies. By engaging stakeholders such as shareholders, employees, customers and regulators, businesses can decrease their risk profile and have the best chance of achieving corporate objectives.

Areas of expertise

  • Research
  • Strategic communication planning
  • Stakeholder engagement
  • Community consultation
  • Issues management
  • Employee engagement
  • Event management.

Industry experience

  • Infrastructure planning and delivery
  • Mining, energy and resources
  • Health
  • Transport
  • Professional services
  • State and local government.

Qualifications and professional affiliations

  • Master of Business Majoring in Communication, Queensland University of Technology
  • Bachelor of Education, James Cook University.